Delete Your Account

Last updated 4 October 2026

You can do it yourself in a minute, in the app or on the web. Here’s how, and exactly what goes.

First, If You Have Premium

Deleting your account doesn’t cancel your subscription, so cancel it first. In Aklaim, open Settings and choose Manage subscription, or:

  • iPhone or iPad: Settings → your name → Subscriptions → Aklaim → Cancel Subscription.
  • Android: Play Store → your profile picture → Payments & subscriptions → Subscriptions → Aklaim → Cancel.
  • Paid on the web: Settings → Manage subscription at app.aklaim.co.uk, or the link in your receipt email.

How to Delete It

  1. Open the Aklaim app, or sign in at app.aklaim.co.uk.
  2. Open Settings: on a phone, tap More, then your name at the bottom. On a computer, click your name at the bottom of the menu.
  3. Scroll to Danger Zone at the bottom and choose Delete My Account.
  4. Choose I understand, continue, type DELETE, then choose Permanently Delete.

It happens straight away and can’t be undone.

What’s Removed

  • Your account, email address and password, and your profile: name, username, bio and the details only you could see.
  • The shows you’ve seen and want to see, your ratings, and the productions you chose.
  • Your visits, with their venues, seats and notes.
  • Your photos, from your Moments and your profile. Their image files are deleted the following night.
  • Your Moments, and your tags in other people’s Moments.
  • Your Applause, who you follow and who follows you.
  • Your achievements, shares, invites and recommendations.

What Stays

  • Shows you added to the catalogue stay in it, no longer linked to you.
  • Bug reports, suggested edits, show requests and messages you sent stay with the fixes they led to, no longer linked to your account. Ask and I’ll delete them.
  • Payment records are kept by the app stores and payment providers under their own policies. Ask and I’ll have your subscription record removed too.
  • Shop orders from merch.aklaim.co.uk are kept separately, as long as tax law requires. Ask and I’ll delete your shop account too.
  • Backups roll over within a few weeks, after which your data is gone from them too.
  • Anonymous statistics about shows stay, since they can’t identify you.

More in the privacy policy.

Can’t Sign In, or Need a Hand?

Send a message through the contact form, or email support+aklaim@rayvox.co.uk, from the address on your account so I know it’s you. I’ll delete it within 7 days and let you know when it’s done. Ask, too, if you’d like a copy of your data first.

Just want a break? Switch off Settings → Public profile to keep everything to yourself, and Settings → Email updates to stop hearing from me.